These Terms and Conditions rule the relationship between you (the guest) and us, Randonnée Tours Inc. hereinafter referred to as Randonnée Tours. By booking a trip, you agree to be bound by these Terms and Conditions. They outline among other topics our reservation, payment, cancellation policies and certain limitations of liability. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.
Guests must submit a completed online registration form via our website. By submitting a registration form you indicate that you have read and agreed with our Terms and Conditions. To complete your booking, you must sign an Acknowledgement of Risk, Release & Indemnity Form, prior to your date of travel with us (at least 90 days out). This form will be sent to you in your trip confirmation email.
DEPOSITS & BALANCE PAYMENTS
A deposit of USD $750 per person (if booking a Canadian trip, deposit is CAD $750 pp) must be paid upon receipt of the first invoice.
For all trips, the balance payment is due 90 days prior to the trip departure, upon receipt of the second invoice. If booking your trip within 90 days of departure, full payment is required. If final payment is not received when due, Randonnée Tours reserves the right to regard the reservation as cancelled and your full deposit will be forfeited.
CANCELLATIONS & TRIP CREDITS
Randonnée Tours does not offer any refunds for changes or cancellations.
Our cancellation policy is such that there are no refunds for any reason after 90 days prior to the trip departure date. The only way to obtain a refund for funds paid is to purchase third-party trip insurance.
Up until 90 days from the trip departure date, should you reschedule or cancel your trip, there is a USD $250pp fee and USD $500pp remains as a trip credit for you to use within 12 months of the original trip departure date. If booking a trip in Canada, it is a CAD $250pp fee and CAD $500pp credit. *Please note: for Bike & Yacht trips in Croatia and custom trips anywhere, deposits and balances paid are fully non-refundable (in case of a cancellation, no trip credits will be offered).
CANCELLATION BY RANDONNÉE TOURS
We reserve the right to cancel any trip at any time for any reason determined in our sole discretion, or if the quality of the trip or the safety of travelers is judged by Randonnée Tours to be compromised. In such a case, Randonnée Tours will endeavor to refund payments received by Randonnée Tours. We ask that our valued clients recognize that there are expenses, including unrecoverable third-party deposits, that Randonnée Tours cannot recoup as the planned date of a trip approaches and as a result, a 100% refund is not always possible. However, we are making every effort to recover, for the benefit of our travelers, as many of those expenses as we are able.
Randonnée Tours retains the sole discretion to run any trip notwithstanding the occurrence of any event or the existence of any condition in or near any place of travel included on a trip itinerary or in proximity to such a place or affecting travel, including air travel, in general. If Randonnée Tours determines in good faith to run a trip, then no refund under this paragraph shall be payable with respect to that trip and any traveler cancelling a reservation shall be bound by the cancellation policies identified in the preceding paragraphs.
Randonnée Tours will not be responsible for any additional charges such as non-refundable airline tickets.
The responsibility of Randonnée Tours is strictly limited. As a trip operator Randonnée Tours and its associates act only as agents for the guest and can accept no responsibility or liability for the service purchased or reserved from any company, accommodation, restaurant, taxi, rental company, and any other supplier (collectively called Suppliers) involved in the organization of the tours. The Suppliers providing services for Randonnée Tours’ active trips are independent contractors and are not agents or employees of Randonnée Tours.
Randonnée Tours is not responsible for any negligent or willful act or failure to act of any Supplier or of any third party. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Randonnée Tours nor any representative of Randonnée Tours shall be liable.
Without limitation, Randonnée Tours is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from – but not limited to – acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Randonnée Tours.
In the event that it becomes necessary or advisable to alter the itinerary or arrangements for the comfort and/or well-being of the participants, such alterations will be made without penalty to Randonnée Tours. The right is reserved to cancel a tour and to decline to accept any person as a member of a tour at any time.
Guests are responsible for: choosing a tour matching with their physical abilities, fitness level and health conditions; arriving at the trip start on time for the meeting scheduled with the Area Manager; packing for the trip the clothing and gear recommended in the Tour Details; respecting the laws and customs of countries visited; using Randonnée Tours bicycles and equipment appropriately and according to Randonnée Tours guidelines; ensuring that all Randonnée Tours’ bicycles and equipment are returned in the same condition than initially provided excluding normal wear and tear.
If you are booking a cycling tour it is your responsibility to ensure that you can: safely operate a bicycle on the road with other users and respect traffic laws, brake safely and get to a complete stop in any circumstances, change gears properly to minimize fatigue and mechanic failures, use a bicycle hand pump and foot pump, inflate bicycles tires to the recommended pressure, repair a punctured inner tube, replace an inner tube, install/remove pedals (only if you plan to bring your own pedals) and install/remove a saddle (only if you plan to bring your own saddle).
Guests of all ages are welcome on Randonnée Tours. In order to have the best experience possible, it is essential to choose a tour that is suitable to children and families. Guests are responsible for choosing a tour matching with their physical abilities. Contact one of our Travel Advisors for more information on our family friendly trips.
HEALTH & FITNESS
Guests are responsible for choosing a tour matching with their physical abilities, fitness level and health conditions. Information on the tours’ difficulties and physical requirements are available on the website and in the pre-trip material. Your health and safety during your tour is a priority for us. You should be in good health and have at least a basic level of fitness to participate in our activation vacation tours. Contact your doctor if you have questions or concerns about your health condition, fitness level or medical treatment you are taking and their implications in participating in one of our tours.
Randonnée Tours recommends wearing a helmet at all time while cycling. Randonnée Tours does not recommend participating in physical activities such as cycling, hiking and canoeing while under the influences of alcohol or other substances including prescription drugs.
Randonnée Tours is not responsible for the costs of any medical treatment you may require during or after the trip due to your participation in the trip. Under no circumstances Randonnée Tours is responsible for the quality of medical care you may receive while on the trip. Randonnée Tours recommends purchasing appropriate travel protection which protects your travel, belongings and person from unforeseen circumstances and events that may arise before and during your trip.
Some tours may not be accessible to people with physical disabilities, please contact us directly for more information.
We require you to have full health insurance, including coverage for repatriation.
Trip confirmations are sent by email upon receipt of deposit payment. The trip confirmation email includes detailed information about the tour which list the answers to many questions about your trip, and everything else you need to plan and prepare. Approximately 30 days prior to the trip departure, you will receive your final information package including route instructions, maps and other information that you will need on your trip. Final information packages are couriered by ground for deliveries to Canada and continental USA unless guests select our ‘e-package’ option on the online registration form. The reason we send at this time is to ensure you have the latest updates available. This shipping cost is included in the tour price. For guests living outside Canada and continental USA, Randonnée Tours will send out a digital package by email one month before the start of your trip.
Guests understand that maps, route instructions, trip details and any other tour material provided by Randonnée Tours remain the entire property of Randonnée Tours unless indicated otherwise, and are for the unique use of the trip booked, and must not be published, sold, shared or reproduced for public use or any other purposes than the trip booked.
The proprietary GPS data and route instructions for cycling routes provided shall only be used by Guests during the dates of their trip and will not be shared, published or sold to any other person. The Receiver understands that this information is proprietary and confidential and is provided for one-time use.
GOODS AND SERVICES TAX
Trips outside of Canada are exempt from the goods and services tax. All Canadian trips are subject to the current provincial goods and services tax applicable in the province the trip is taking place (see Trip Overview/Details for more information).
USE OF PERSONAL INFORMATION
All personal information supplied to Randonnée Tours will remain within our organization (Randonnée Tours Inc. & REM Event Management Inc. DBA Randonnée Tours ) and will not be shared with any external entity unless prior permission is given. Your personal information will not be sold, distributed or published in any manner whatsoever.
PHOTOGRAPHS & VIDEOS
Photos and videos of guests taken during the trips may be used for promotional purposes. Pictures and videos submitted by the guests become the property of Randonnée Tours, and may be used for publicity purposes and published on our website. Pictures and videos may be edited for publication.
You will need a valid passport for trips outside of your country. You might need a visa for some destinations offered by Randonnée Tours; your Travel Advisor will provide more details if applicable. It is recommended to carry your passport with you at all times. For most countries passports must be valid 3 months beyond length of stay. Non-U.S. and Canadian citizens must contact the appropriate consular office or embassy for any requirements related to their trip. International travel rules, requirements and regulations are subject to changes, it is your responsibility to remain informed of such changes at all times.
PRICE & INFORMATION
Trip prices quoted on this website are land prices per person based on a double occupancy. Prices, accommodations, trip itineraries, benefits and incentives terms described on this website and any other Randonnée Tours promotional materials are subject to change. Randonnée Tours reserves the right to correct pricing at any time, or to increase the trip price in the event of cost increases due to changes in currency fluctuations, taxes, or cost of services provided by our suppliers.
The Guest agrees that the present terms and conditions, all rights and liabilities referred to herein, shall be interpreted in accordance with and governed by the laws of British Columbia and any action arising there from shall be within the exclusive jurisdiction of British Columbia courts.