Terms and Conditions
These Terms and Conditions
rule the relationship between you (the guest) and us, Randonnee Tours
Inc. hereinafter referred to as Randonnée Tours. By booking a tour, you
agree to be bound by these Terms and Conditions. They outline among
other topics our reservation, payment, cancellation, transfer and
rescheduling policies and certain limitations of liability. These terms
affect your rights to sue, governing law, forum, and jurisdiction;
please be sure to carefully read these terms and make sure you
understand your rights and obligations and our rights and obligations.
For more answers to the questions you may have about Randonnée Tours,
reservations and tours please visit the FAQ section of our website.
Guests must submit a completed
registration form via our website or by mail. By submitting a
registration form you indicate that you have read and agree with our
Terms and Conditions, and Release and Indemnity.
DEPOSITS AND PAYMENTS
For tour outside of Canada, at
the tour confirmation a deposit of US$500 (or equivalent in CAD$) per
person is required to secure the reservation. For tours in Canada, at
the tour confirmation a deposit of CAD$ 500 (or equivalent in US$) per
person is required to secure the reservation. For tours booked 60 days
or less before the start date, the payment in full of the tour cost is
required upon confirmation. Submitting your registration form indicates
your acceptance of paying the due amount upon trip confirmation. For
custom tours, the deposit amount may vary.
For regular tours, the balance of
payment is due 60 days prior to the start date of the tour. For
custom tours, the due date may vary. For guests
paying by credit card, your agreement to the terms & conditions
authorizes us to debit any outstanding balance within 60 days of a tour
start. If final payment is not received when due, Randonnée Tours
reserves the right to regard the reservation as cancelled. All
non-residents of Canada must pay in US$ for any tour or service. All
payments must be made by cheque or by VISA or Mastercard credit cards.
CANCELLATIONS AND REFUNDS
Cancellations must be made in
writing and fees apply as noted. All payments for travel services not
provided to the guest will be refunded in accordance with these Terms
and Conditions and in accordance with Randonnée Tours’ cancellation
policy. Exceptions to this cancellation policy cannot be made for any
reason, including personal emergencies, illness, or weather.
Cancellations received on or before 61 days prior to the start of the tour: US$250 per person administration fee will be deducted from the deposit before refund of the remaining amount.
Cancellations received 60 days or fewer prior to the start of the tour: the cost of the tour, including the deposit, is due and not refundable.
Randonnée Tours strictly
applies its cancellation policy and no exceptions can be made.
Therefore we strongly recommend purchasing travel protection.
In the event that we must
cancel a tour, full refunds will be provided for the tour package.
Randonnée Tours will not be responsible for any additional charges such
as non-refundable airline tickets.
TOUR TRANSFER AND RESCHEDULE
Up until 90 days prior to the
start date of your confirmed tour, Randonnée Tours allows to transfer
(change tour) or reschedule (same tour different date) without
penalties or administrative fees. The new tour has to start in the same
calendar year as the one initially booked. Depending on the new tour
selected, new dates and new accommodation arrangements the invoice
price may change.
Between 90 days and 30 days
from the start date of the tour, the fee for transferring or
rescheduling a tour is US$250 per tour. The new tour has to start in the
same calendar year as the one initially booked. Depending on the new
tour selected, new dates and new accommodation arrangements the invoice
price may change. Travelers who have purchased Randonnée Tours’ ‘cancel
for any reason’ coverage get the US$250 fee waived and receive their
100% trip credit in order to change tour or reschedule it within the
next 24 months.
Within 30 days of the tour
start, transferring or rescheduling a tour is not permitted unless you
have purchased Randonnée Tours’ ‘cancel for any reason’ coverage.
Travelers who have purchased Randonnée Tours’ ‘cancel for any reason’
coverage can cancel, transfer or reschedule their tour up until 48
hours before the start and receive a 100% trip credit valid for 24
Travelers are limited to one transfer or reschedule per tour booked.
Because Randonnée Tours
strictly applies its transfer and reschedule policy, it is highly
recommended that you purchase travel insurance.
RANDONNÉE TOURS’ ‘CANCEL FOR ANY REASON’ COVERAGE
Randonnée Tours offers an
exclusive ‘cancel for any reason’ coverage which allows you to cancel
for any reason up until 48 hours from the start date of the tour and
receive a 100% trip credit valid for 24 months. The cost of this is 5%
of your tour cost if purchased at time of registration. After the tour
confirmation and up until 60 days prior to departure, the coverage is
available at 10% of total tour cost. After tour confirmation AND within
60 days of departure, it is not possible to purchase the coverage.
Cancellations must be made in writing. Cancellations must be made in
writing and receive by Randonnée Tours at least 48 hours before the
start date of the tour. The cost of the coverage is due upon
subscription to it.
Randonnée Tours recommends
protecting yourself with other coverages including trip interruption,
medical expenses and evacuation, and lost baggage.
The responsibility of
Randonnée Tours is strictly limited. As a tour operator Randonnée Tours
and its associates act only as agents for the guest and can accept no
responsibility or liability for the service purchased or reserved from
any company, accommodation, restaurant, taxi, rental company, and any
other supplier (collectively called Suppliers) involved in the
organization of the tours. The Suppliers providing services for
Randonnée Tours’ active vacations programs are independent contractors
and are not agents or employees of Randonnée Tours. None of these
Suppliers are owned or operated by Randonnée Tours.
Randonnée Tours is not
responsible for any negligent or willful act or failure to act of any
Supplier or of any third party. By utilizing the travel services of the
Suppliers, you agree that you will look to such Suppliers for any
accident, injury, property damage, or personal loss to you or to those
traveling with you, and that neither Randonnée Tours nor any
representative of Randonnée Tours shall be liable.
Without limitation, Randonnée
Tours is not responsible for any injury, loss, or damage to person or
property, death, delay, or inconvenience in connection with the
provision of, or failure to provide, any goods or services occasioned
by or resulting from - but not limited to - acts of God or force
majeure, acts of war or civil unrest, insurrection or revolt, strikes or
other labor activities, criminal or terrorist activities of any kind,
overbooking or downgrading of accommodations, mechanical or other
failure of means of transportation or for the failure of any
transportation mechanism to arrive or depart on time, sanitation
problems, lack of medical care, or for any other cause beyond the
direct control of Randonnée Tours.
In the event that it becomes
necessary or advisable to alter the itinerary or arrangements for the
comfort and/or well-being of the participants, such alterations will be
made without penalty to Randonnée Tours. The right is reserved to
cancel a tour and to decline to accept any person as a member of a tour
at any time.
Guests are responsible for:
choosing a tour matching with their physical abilities, fitness level
and health conditions; arriving at the trip start on time for the
meeting scheduled with the Area Manager; packing for the trip the
clothing and gear recommended in the Tour Details; respecting the laws
and customs of countries visited; using Randonnée Tours bicycles and
equipment appropriately and according to Randonnée Tours guidelines;
ensuring that all Randonnée Tours’ bicycles and equipment are returned
in the same condition than initially provided excluding normal wear and
If you are booking a cycling
tour it is your responsibility to ensure that you can: safely operate a
bicycle on the road with other users and respect traffic laws, brake
safely and get to a complete stop in any circumstances, change gears
properly to minimize fatigue and mechanic failures, use a bicycle hand
pump and foot pump, inflate bicycles tires to the recommended pressure,
repair a punctured inner tube, replace an inner tube, install/remove
pedals (only if you plan to bring your own pedals) and install/remove a
saddle (only if you plan to bring your own saddle).
Guests of all ages are welcome
on Randonnée tours. In order to have the best experience possible, it
is essential to choose a tour that is suitable to children and
families. Guests are responsible for choosing a tour matching with
their physical abilities. Contact one of our Travel Advisors for more
information on our children and family friendly trips.
HEALTH AND FITNESS
Guests are responsible for
choosing a tour matching with their physical abilities, fitness level
and health conditions. Information on the tours’ difficulties and
physical requirements are available on the website and in the pre-trip
material. Your health and safety during your tour is a priority for us.
You should be in good health and have at least a basic level of fitness
to participate in our activation vacation tours. Contact your doctor
if you have questions or concerns about your health condition, fitness
level or medical treatment you are taking and their implications in
participating in one of our tours.
Randonnée Tours recommends
wearing a helmet at all time while cycling. Randonnée Tours does not
recommend participating in physical activities such as cycling, hiking
and canoeing while under the influences of alcohol or other substances
including prescription drugs.
Randonnée Tours is not
responsible for the costs of any medical treatment you may require
during or after the tour due to your participationin the tour. Under no
circumstances Randonnée Tours is responsible for the quality of
medical care you may receive while on the trip. Randonnée Tours
recommends purchasing appropriate travel protection which protects your
travel, belongings and person from unforeseen circumstances and events
that may arise before and during your tour.
Some tours may not be accessible to people with physical disabilities, please contact us directly for more information.
Trip confirmations are sent by
email after processing of the due amount. The trip confirmation
package includes detailed information about the tour which list the
answers to many questions about your trip, and everything else you need
to plan and prepare. Approximately 30 days prior to departure, you will
receive your final information package including route descriptions,
maps and other information that you will need on your tour. Guests
understand that maps, route descriptions, tour details and any other
tour material provided by Randonnée Tours remain the entire property of
Randonnée Tours unless indicated otherwise, and are for the unique use
of the tour booked, and must not be published, sold, shared or
reproduced for public use or any other purposes than the tour booked.
FINAL INFORMATION PACKAGE
Final information packages (route instructions, detailed maps etc.) are usually sent by courier one month before the start of your trip. The reason we send at this time is to ensure you have the latest updates available. Final information packages are couriered by ground for deliveries to Canada and continental USA. This shipping cost is included in the tour price. For delivery outside Canada and continental USA or for express delivery an extra fee will apply to reflect the additional cost of this.
GOODS AND SERVICES TAX
Tours outside of Canada are
exempted from the goods and services tax. All Canadian tours are subject
to the current provincial goods and services tax applicable in the
province the tour is taking place.
USE OF PERSONAL INFORMATION
All personal information
supplied to Randonnée Tours will remain within our organization
(Randonnee Tours Inc. & REM Event Management Inc. DBA Great
Explorations) and will not be shared with any external entity unless
prior permission is given. Your personal information will not be sold,
distributed or published in any manner whatsoever.
PHOTOGRAPHS AND VIDEOS
Photos and videos of guests
taken during the tours may be used for promotional purposes. Pictures
and videos submitted by the guests become the property of Randonnée
Tours, and may be used for publicity purposes and published on our
website. Pictures and videos may be edited for publication.
You will need a valid passport
for trips outside of your country. No visas are currently required for
Canadian and United States citizens for the destinations offered by
Randonnée Tours. It is recommended to carry your passport with you at
all times. For most countries passports must be valid 3 months beyond
length of stay. Non-U.S. and Canadian citizens must contact the
appropriate consular office or embassy for any requirements related to
their trip. International travel rules, requirements and regulations
are subject to changes, it is your responsibility to remain informed of
such changes at all time.
PRICE AND INFORMATION
Tour prices quoted on this
website are land prices per person based on a double occupancy. Prices,
accommodations, tour programs, benefits and incentives terms described
on this website and any other Randonnée Tours promotional materials
are subject to change. Randonnée Tours reserves the right to correct
pricing at any time, or to increase the tour price in the event of cost
increases due to changes in currency fluctuations, taxes, or cost of
services provided by our suppliers.
The Guest agrees that the
present terms and conditions, all rights and liabilities referred to
herein, shall be interpreted in accordance with and governed by the
laws of British Columbia and any action arising there from shall be
within the exclusive jurisdiction of British Columbia courts.